mi.team MSP Service Terms
1. Parties
These mi.team Service Terms (“Agreement”) are entered into between:
Network Ltd, a company registered in England and Wales (Company No. 04498416), trading as mi.team, and/or any group company appointed to provide the mi.team service, including MiTeam Systems Limited, a company registered in England and Wales (Company No. 17022666) (“mi.team”, “we”, “us”), and
the company or organisation creating an mi.team account, accessing the mi.team platform, or using the mi.team service (“you”, “your”).
Unless we notify you otherwise, Network Ltd shall be the initial contracting entity and service provider. We may transfer this Agreement and/or the provision of the mi.team service to MiTeam Systems Limited or another group company, provided this does not materially reduce your rights under this Agreement.
The individual accepting this Agreement on your behalf confirms that they are authorised to do so.
2. Purpose
This Agreement sets out the terms under which you may use, deploy, market, and resell the mi.team software platform for:
- your own internal business use; and
- deployment to your managed service clients.
3. Term
This Agreement takes effect when you create an mi.team account, access the mi.team platform, or begin using the mi.team service.
This Agreement shall continue unless and until terminated in accordance with clause 11 (“Termination”).
4. Licence and Permitted Use
4.1 mi.team grants you a non-exclusive, non-transferable licence to use the mi.team software during the Term.
4.2 You may:
- use mi.team internally within your own business; and
- deploy mi.team to your managed service clients.
4.3 You may market and resell mi.team to your clients and may determine your own end-client pricing.
4.4 You shall not:
- white-label or rebrand mi.team;
- sublicense mi.team to another managed service provider;
- copy, modify, reverse engineer, or attempt to derive the source code of mi.team.
All intellectual property rights in mi.team remain the property of mi.team, Network Ltd, MiTeam Systems Limited, or their licensors, as applicable.
5. Commercial Terms and Trial Access
5.1 You may use mi.team within your own internal business at no charge during the Term.
5.2 mi.team may provide you with a 12-month free trial for deployments of mi.team within your client environments, starting from the date of first deployment within each client environment.
5.3 Trial client deployments are subject to availability and prior confirmation by mi.team. mi.team may approve additional client deployments during the trial period at its discretion.
5.4 mi.team reserves the right to limit, suspend, or refuse trial access where usage is considered excessive, inappropriate, or outside the intended scope of the offer.
5.5 Following the expiry of the applicable free trial period for a client deployment, continued use of mi.team within that client environment shall become chargeable.
5.6 Pricing for chargeable client deployments shall be 50% of mi.team’s published pricing, as displayed on the mi.team website at the time of billing, unless otherwise agreed in writing.
6. Deployment Conditions
You are responsible for ensuring that, before deploying mi.team within any client environment:
- the client has appropriate policies and/or employment terms in place to permit monitoring of IT systems for legitimate business purposes;
- the client has been informed of, and has agreed to, the deployment of mi.team; and
- an initial test deployment has been completed on at least one device to verify deployment behaviour and any required security exclusions.
You are also responsible for determining how mi.team is configured and deployed within each client environment, including any user notifications, consent mechanisms, or access to data.
7. Data Protection
7.1 For the purposes of data protection legislation, your client is the data controller and mi.team acts as a data processor.
7.2 mi.team shall process personal data solely for the purpose of providing the mi.team service and in accordance with your documented instructions.
7.3 Data is encrypted in transit and at rest and hosted on reputable cloud infrastructure. Appropriate technical and organisational security measures are applied.
7.4 No automatic client data export functionality is provided.
7.5 mi.team may use third-party sub-processors for hosting and infrastructure services, including cloud database providers. Further details may be provided on request.
7.6 mi.team may disclose personal data where required to do so by law, regulation, court order, or lawful request from a competent authority.
7.7 Further information regarding mi.team’s technical and organisational security measures is set out in Appendix 1, mi.team Security.
8. Marketing and Confidentiality
8.1 You may market, promote, and sell mi.team to your clients.
8.2 Each party shall treat the other party’s confidential information as confidential and shall not disclose such information to any third party, except as required to perform this Agreement.
9. Relationship Protection
9.1 Both parties recognise that they may each have existing client relationships and that mi.team may be deployed through your managed service client base.
9.2 During the Term and for 12 months following termination, neither party shall knowingly or actively solicit IT support, managed services, or related services from clients of the other party where the relationship arose directly as a result of this Agreement.
9.3 This restriction shall not apply where:
- the client was an existing customer or prospect of the other party prior to this Agreement;
- the client independently approaches the other party without solicitation;
- the engagement relates solely to the mi.team platform; or
- the services are unrelated to the other party’s managed service relationship.
9.4 Nothing in this clause shall restrict either party from carrying out general marketing activities or operating as a managed service provider.
10. Warranties and Liability
10.1 mi.team is provided “as is” and without warranty that it will be uninterrupted or error-free.
10.2 mi.team shall not be liable for:
- client employment or workplace disputes;
- loss of profits, revenue, or indirect or consequential losses.
10.3 mi.team’s total liability under this Agreement shall be limited to:
- the fees paid by you in the preceding 12 months; or
- £1,000 during any free trial period,
whichever is lower.
11. Termination
11.1 Either party may terminate this Agreement on 90 days’ written notice.
11.2 Either party may terminate this Agreement immediately in the event of a material breach by the other party.
11.3 Upon termination:
- you shall cease deploying mi.team;
- existing client deployments shall end unless otherwise agreed in writing; and
- no client data export shall be provided.
12. General
12.1 This Agreement constitutes the entire agreement between the parties and supersedes all prior discussions or understandings.
12.2 This Agreement is governed by and construed in accordance with the laws of England and Wales.
12.3 mi.team may update these Service Terms from time to time. Material changes will be communicated through the platform, by email, or via the mi.team website. Continued use of the service following such changes shall constitute acceptance of the updated terms.
12.4 By creating an account, accessing the platform, or using the mi.team service, you acknowledge that you have read and agree to these Service Terms.
12.5 We may assign or transfer this Agreement, or the provision of the mi.team service, to MiTeam Systems Limited or another group company. We will notify you of any such transfer where reasonably practical.
Appendix 1 – mi.team Security
Introduction
mi.team is a cloud-based SaaS platform designed with security as a core consideration. Technical and organisational measures are implemented across the frontend, backend, and database layers to support the confidentiality, integrity, and availability of customer data.
Infrastructure
The frontend is delivered globally via the Cloudflare CDN, providing secure content distribution, DDoS mitigation, caching, and traffic optimisation. All client connections use TLS 1.2 or higher to protect data in transit.
The backend provides API access for the frontend and desktop applications and is hosted within Amazon Web Services (AWS) inside a Virtual Private Cloud (VPC), isolating resources within a private network environment. Services are protected through authentication, encrypted communication via TLS, and firewall rules. System credentials and secrets are managed using secure storage practices.
Customer data is stored in MongoDB Atlas, a managed database platform. Database access is restricted via private endpoints to limit connectivity to authorised services. Data at rest is encrypted using AES-256, with automated encrypted backups maintained.
Data Protection
All communication between users, the frontend, backend, and database is encrypted using TLS 1.2 or higher. HTTPS is enforced across all endpoints, including APIs.
Data stored within the database is encrypted at rest using AES-256. Automated encrypted backups are maintained to support recovery processes.
Access to sensitive data is controlled through authentication and permission-based access controls.
Access and Permissions
User authentication and identity management are handled through Descope, with token-based session management and support for multi-factor authentication.
Permissions may be configured at platform, managed service provider, client, team, and individual levels. Role-based controls enable administrators to define access to features and data in accordance with operational requirements.
Compliance
The platform is designed with GDPR principles in mind and supports managed service providers and their clients in meeting their data protection obligations. Infrastructure, data handling, and operational processes are aligned with recognised security and privacy practices.